To be eligible for a refund, the product must be unused and in the same condition as you received it. The product must also be returned in the original packaging Under no circumstances are monograms or customised products accepted for consideration of the return to change your mind.
We do not refund or exchange monograms or customised products unless the item is defective.
If your product is defective or damaged during transport, Sergio Scali will replace your product free of charge if necessary.
Items that are damaged as a result of normal wear and tear are not considered to be defective.
Send an e-mail to email@example.com with your order number for returns.